WordPress Support and Maintenance Plans

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The number of websites infected by malware at any given time
source: www.securityweek.com
Your WordPress site is great whilst it’s working. Let us help you keep your site safe and updated with one of our support plans.

WP Essentials

Simple peace of mind
£ 35
Monthly
  • Monthly management report
  • Daily backups
  • Software updates*
  • Site up-time monitor
  • Malware and virus scans
  • Site performance scan
  • Discount on development hours
*Covers theme, plugin and WordPress core updates
Excludes major WooCommerce version updates

If an update causes a site issue we will roll back the update and send you a "recommended action" report.

WP Business

Perfect for larger sites and small eCommerce
£ 199
Monthly
  • Monthly management report
  • Daily backups
  • Software updates*
  • Site up-time monitor
  • Malware and virus scans
  • Site performance scan
  • Discount on additional development hours
  • Up to 2 hours development time
  • Site appraisal/recommendations
  • Speed boost your site
*Covers theme, plugin and WordPress core updates
Excludes major WooCommerce version updates

If an update causes a site issue we will roll back the update and advise how much of the allotted development time will be used to resolve the issue.

WP Partner

Ideal for business-critical sites
£ 799
Monthly
  • Monthly management report
  • Daily backups
  • Software updates*
  • Site up-time monitor
  • Malware and virus scans
  • Site performance scan
  • Discount on additional development hours
  • Up to 10 hours development time
  • Site appraisal/recommendations
  • Speed boost your site
  • Staging server for development
  • Priority disaster recovery plan
*Covers theme, plugin and WordPress core updates

If an update causes a site issue we will roll back the update and advise how much of the allotted development time will be used to resolve the issue.
Find out a exactly what is included in our WordPress service plans...

At the end of your monthly billing period we will send you a report of all the work carried out on your website during that month.

If you are on the Business and Partner plans the report will also detail site development that has been carried out.

Your entire site will be backed-up off-server each night.  Backups include all the site files and also the database.

Software updates include theme updates, plugins updates and WordPress core updates. 

We run a “safe update” policy whereas if any given update has a detrimental effect on the site we will roll it back and suggest a course of action.

Our site uptime monitor checks your site every minute of every day and sends an alert should your site become unavailable.  Your site uptime statistics are included in your monthly report.

The worst thing about malware is that it could be on your website for months without you even noticing. We check your site regularly for malware and known vulnerabilities and report to you as soon as a problem is detected.

The site performance scan gives you essential information into what is happening with your website and how it’s performing.

It gives you a breakdown of any factors affecting your website performance. You can see each individual factor and its grade, as well as giving you recommendations on how to improve your website performance.

Ad-hoc development is charged at £75+VAT per hour.  If you are a Moonshine WordPress Support customer you will receive 10% discount on any additional development hours required on your existing website.

With the Business and Partner plans, development hours are included. The hours allocated can be used however you like*, this could be on maintenance, installation of new plugins, additional pages etc.  

*Please note that time included is for a WordPress developer and does not include design, branding etc. Any unused time cannot be rolled over to subsequent months and must be used on the website that the plan has been taken out for.

We will assess your current plugins and make recommendations if we feel your site could benefit with an alternative. In addition, if new plugins come to market that we feel you will benefit from, we will include information on these in your monthly report.

Having a slow site will hurt you.  We install, optimise and maintain the best speed boosting plugin(s) for your website.  There are many versions on the market, we will assess and implement the best solution for your site.

We will duplicate your entire site and make it available on our own servers so that you can preview new development progress before we push it to your live site.

We assess your site, hosting and domain registrar and put together a plan of action should any one of these three essential items fail.  In the event of anything failing we will implement the plan and work to get your site back up and running as quickly as possible.