With our WordPress Essentials Support Plan you have simple peace of mind that somebody is looking after your site whilst you get on with running your business.
Monthly management report
Site up-time monitor
Malware and virus scans
Site performance scan
Discount on development hours
Excludes major WooCommerce version updates
If an update causes a site issue we will roll back the update and send you a “recommended action” report.
At the end of your monthly billing period we will send you a report of all the work carried out on your website during that month.
If you are on the Business and Partner plans the report will also detail site development that has been carried out.
Your entire site will be backed-up off-server each night. Backups include all the site files and also the database.
Software updates include theme updates, plugins updates and WordPress core updates.
We run a “safe update” policy whereas if any given update has a detrimental effect on the site we will roll it back and suggest a course of action.
Our site uptime monitor checks your site every minute of every day and sends an alert should your site become unavailable. Your site uptime statistics are included in your monthly report.
The worst thing about malware is that it could be on your website for months without you even noticing. We check your site regularly for malware and known vulnerabilities and report to you as soon as a problem is detected.
The site performance scan gives you essential information into what is happening with your website and how it’s performing.
It gives you a breakdown of any factors affecting your website performance. You can see each individual factor and its grade, as well as giving you recommendations on how to improve your website performance.
Ad-hoc development is charged at £75+VAT per hour. If you are a Moonshine WordPress Support customer you will receive 10% discount on any additional development hours required on your existing website.
No, all our support plans run from month to month.
Generally we will start your plan within two working days.
The first thing we do is set up your backups, these will then run each and every night and stored away from your hosting account encase anything happens to the server your site is on.
Next we run a malware and virus scan to ensure your site is not in any danger. We then turn our attention to your themes and plugins.
Occasionally, updating a theme, plugin or the WordPress core will cause your website to either stop working or throw up an issue.
We run checks after every update and if an issue is detected we will roll back that update and report our findings to you together with possible solutions.
Yes we can.
With our Business and Partner plans, several hours are included each month. If you wish to purchase more hours then we offer a 10% discount on our usual hourly rate of £75+VAT.
We run our own dedicated servers specifically set up to run WordPress websites.
Our hosting is completely managed and you will enjoy unlimited bandwidth and webspace (fairness rules apply).
The cost is £35+VAT/mo
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